Ed Gagnon, President of customer service solutions, Inc. (http://www.cssamerica.com) has published his GREAT customer service second book, am I? in the hardcover.I am great at customer service?(http://www.amigreatat.com) invites readers to check the 25 qualities of the people, who really great at customer service.
The self evaluation process in the book the reader even compared to true "Customer Service Stars." Gagnon focuses on the attitudes and actions of which on great customer service, and each chapter describes a feature of size, including funny, interesting and thought-provoking stories to illustrate the point.
Published customer service by CreateSpace and already in eBook format via Amazon Kindle and Smashwords, am I GREAT available?is now available at Amazon in paperback, and available.
Founded in 1998,-customer service solutions are customer strategies for retention and growth, training and research services such as mystery shopping and customer satisfaction measurement spezialisiert.Gagnon founded CSS and is known for its expertise in customer service and retention strategies, as well as his informative and engaging reden.rufen 704-553-7525 for more information.
Contact:
Edward D. Gagnon, President
Customer service solutions, Inc.
704-553-7525
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